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  • Track My Order

Track the status of your order by entering both the email address you used when ordering and your order number (which can be found on your order confirmation email) in the form below. Please note, Order tracking facility is available for the customers only who signed up and created an account at stickbase.com

Email Address*
Order Number*

Other Important Information 

Delivery Times
All deliveries are made from Monday to Friday (excluding Bank/Public Holidays), any time between 9:00 am to 6:00 pm. Unfortunately we cannot offer specific time deliveries.

Delivery Options
Stickbase offers a large array of products and the delivery options vary for the different items. The available delivery option are explained below;

Next Day Delivery: Items listed with Next Day Delivery are delivered the next working day (Excluding Bank/Public Holidays) Provided the orders are placed before cut off time. Please see below for further explanation.
Day of Choice Delivery: Items listed with Day of Choice Delivery are delivered on the requested day of choice (Excludes Weekends, Bank/ Public Holidays). Customers must mention their day of choice in the special instruction section while placing the order or email us separately with the order ID.
Standard Delivery: Standard Delivery options vary from 3 to 14 working days and are charged at different rates depending upon the weight and volume of the goods.
Express Delivery: Items listed with Express Delivery are available for fast track delivery at higher rates as stated.

Please note that the delivery charts are guidelines only.  You will normally receive a dispatch information email with full order tracking details. The delivery times may elapse sometimes due to  unforeseeable  circumstances like severe weather conditions or road accidents. Delays due to such circumstances are beyond our control.

Next Day Delivery explained
If your chosen item is a Next Day Delivery item, Please refer to the table below for clarification about due date of your order. 

Day of Order Payment authorised time Delivery Due
Monday to Thursday Before 12 noon Next day
Monday to Wednesday After 12 noon Day after next day
Thursday After 12 noon Monday
Friday Before 12 noon Monday
Friday After 12 noon Tuesday
Saturday or Sunday Before 12 midnight or Sunday Tuesday
 
Next Day Delivery NOT available
Please also keep in mind that Next Day Delivery is NOT available for the following postcodes:
 
Areas Postcode
Scotland AB31-38, AB41-56, FK19-21, HS, IV1, IV3-56, PH3
 
You will receive an email on the day before delivery to confirm dispatch of your order.  There must be some one present at the destination to receive and sign for the goods received.
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